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Questions, Answered

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How long does shipping take?

Orders are typically processed within 1 to 2 business days. Most deliveries arrive within 6 to 10 days, depending on location. The most accurate delivery estimate is shown at checkout.

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How do I track my order?

Once your order ships, you’ll receive a confirmation email with tracking information. Please allow up to 24 hours for tracking to update.

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Didn’t receive your order confirmation email?

Please check your spam or promotions folder. If you still can’t find it, contact us and we’ll be happy to help.

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What is Shipping Protection?

Shipping Protection is an optional add on that provides coverage for certain delivery issues, including packages marked “Delivered” but reported missing. Full details are available in our Shipping Policy.

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How do refunds work?

We offer a 30 day money back guarantee. If you’re not satisfied within 30 days of delivery, you’re covered under our Refund Policy. Full details and eligibility are outlined in our Store Policies.

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How can I contact support?

You can reach us anytime at support@xoralabs.com.